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Housing Management Teams
Our housing teams provide the frontline housing service. The teams are responsible for rent arrears recovery, day to day repairs, estate management and tenancy management.
Community Housing Officers & Customer Services Officers
- Rent collection
- Dealing with arrears and debt counselling
- Enforcement of tenancy conditions
- Voids and managing empty properties
- Transfers
- Estate management
- Neighbour disputes
- Housing “green” areas
- Housing cleaning services
Tenant Enforcement Officers
- Co-ordinate a multi-agency response to tackle the causes and consequences of anti-social behaviour
- Advise and guide housing officers which action to take against offenders(whether or not they are tenants)
- Co-ordinate legal remedies such as Injunctions, Anti-Social Behaviour Orders, etc
- In serious cases support the victim while there are any risks of reprisal
Money Advisor
- To aid and assist housing officers with tenants who have financial problems
- Maximise customers income and negotiate with creditors to reduce debt
- To assist customers with information on any agencies that may be able to help with their financial difficulties
- Sheltered Housing
- Assessing clients for sheltered accommodation
- Advising and helping with Housing Benefits claims
- Day to day management of sheltered housing service
- Helping and advising sheltered scheme managers with any problems
Business Services Team
- Business planning, budgets and accounting for the company
- Ensuring that all financial documentation e.g. Direct Debits, Standing Orders etc are processed in the correct manner
- Ensuring that the correct monies are posted onto the Academy system
- Dealing with all Right to Buy applications
Leasehold Team
- Process Rights to Buy on flats to enable the correct service charges to be applied
- Transfer of the service charges when the current leaseholder sells their property
- Setting up Direct Debits for the collection of service charges
- Management & monitoring arrears
- Monitoring of the cleaning contract
- Consultation with leaseholders on Major Works and repairs
- Liaise on Major Works contracts
- Property Services Team
- Planned maintenance
- Repairs of Corporate, Council and Leasehold properties
- Responsive repairs
- Management & Delivery of Housing Investment Programme
- Cyclical maintenance (e.g. gas servicing etc)
- Asset management
- Valuation of properties
- Structural surveys
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