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How You Can Be Involved
Action Groups
We have a number of different groups, which focus on a particular area of what we do.
Customer Services Focus Group
This looks at the level of customer service that we provide our residents.
Disability Access Action Group
We believe in providing a fair service to all. The DAAG considers what we do from the perspective of people with a disability.
Property Services Consumer Panel
This looks at the repairs and maintenance service we provide.
Safer Neighbourhood Group
This group looks at what we do in relation into antisocial behaviour. They review our working practices and offer us a residents persective so we can provide a better service. They meet six times a year.
Service Improvement Team
This group examines ways of improving our services and the standards we work to. The team are involved in ‘Mystery Shopping’ exercises and regularly review our letters and leaflets. The group meets five times a year.
Resident Led Funding Groups
These groups make decisions about how the Community Projects Fund is spent. They consider applications for projects to improve people's lives.
Safer Neighbourhood Funding Group
This is a sub-group of the main Safer Neighbourhood group. It makes funding decisions about projects which reduce antisocial behaviour.
Environmental Improvements Group
This group makes funding decisions about projects which improve the environment where people. You can read more about the work of this group by clicking here.
Focus Groups
News and Views Editorial Panel
Residents on this group contribue to our newsletter Housing News and Views which comes out three times a year. They help decide the layout and content, and work with the editor of the magazine.
Village Voices and Quality Assurance Advisors
Quality Assurance Advisors
We manage over three hundred blocks of two and three storey flats. We provide a communal cleaning service to these blocks (although residents still have a responsibility to keep these areas clean and tidy). A Quality Assurance Advisor or QAA is a resident of one of these blocks who monitors how effective the cleaning service is and reports back to us.
Village Voices
These are residents of rural areas who report issues such as litter, graffiti and abandoned vehicles to us.
Events and Training
We also put on a range of events throughout the year for residents. These include the Tenants and Leaseholders annual conference. We also have Sheltered Forums for residents of our Sheltered Housing Schemes. We also hold surgeries for Leaseholders.
We also provide free training courses for our residents.
Want to Get Involved?
If you would to get involved or would just like more information, then please contact the Community Involvement Team:
