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Reporting A Repair

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If you have an emergency then you should call us on the numbers below:

Between 8.30 am and 5.30 pm Monday to Friday	0808 220 2222
Outside of Office Hours	01206 548444

Click here for examples of what we class as an emergency.

Click here to report a repair online. This should not be used in an emergency.

You can phone the repairs officers on 0808 220 2222 or 01206 282525 (not all networks accept freephone numbers). Leave a message on the answerphone outside office hours. Our office hours are: Monday to Friday: 8.30am to 5.30pm
you can call into Angel Court or Greenstead Housing Office and use the free phone
you can call into one of our offices during opening hours
you can write to us at Housing Repairs, 123 Gosbecks Road, Colchester CO2 7JT
you can fill in a repairs request card from one of our offices
you can fill in the online report a repair facility by clicking here.
you can contact your Community Housing Officer
you can e-mail us at housing.repairs@colchester.gov.uk

Examples of emergencies are:

no electricity
you are locked out, or your locks are not secure (we will charge you if you lock yourself out)
serious leaks and structural damage
fires

Sometimes we may only be able to carry out a temporary repair. The work will then be finished off during normal working hours.

Click on the icons opposite for more information.

Proud to serve our customers and communities