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What We Will Repair
Poll
Both you and we are responsible for different repairs. We want to maintain our homes as best we can.We rely on you to help us by reporting repairs and letting us in to do them.
Your responsibilities
We will not do repairs that are your responsibility. Some examples are:
- replacing fuses, plugs and light bulbs (except in shared areas)
- repairs to your own fixtures and fittings
- repairs to your own electrical appliances
- chimney sweeping
- inside decorating
- replacing plugs and chains on sinks and baths
- repairing washing lines and posts (except rotary lines in shared drying areas)
If we are not responsible for a repair, we will tell you why.
Condensation
This is caused when damp air touches a cold surface. The damp air is often caused by cooking, or by drying clothes indoors. Condensation often causes black mould, which
can affect walls, ceilings and window frames as well as your clothes, bedding and decorations.
To have less condensation:
- In cold weather try to keep low background heating on all day, even when there is no one at home
- Try to make sure there is ventilation in each room. Open windows or vents
- Close the door into the kitchen when you are cooking, and put lids on saucepans
- Try not to use paraffin or liquid gas heaters
- Dry damp clothes outside. Put your tumble drier vent out of the window
- When running a bath, run the cold water before the hot. After having a bath, open the window and shut the bathroom door
Our responsibilities
We are responsible for repairs to the structure and outside of your home.
Some examples are:
- drains, gutters and external pipes
- electric wiring, gas and water pipes
- roof, walls, floors, ceilings, window frames, outside doors
- kitchen and bathroom fixtures – basins, sinks, toilets, baths and showers
- heating equipment
- paths
- shared areas
Making sure you get a good service
When you report a repair we will usually send you a receipt that gives details of the repair you ordered and the latest date it should be done by. The receipt also has a survey form. Please fill this in and send it back to us when your repair has been done. Your comments help us to know whether our contractors are doing their jobs properly and whether you are satisfied with the service you get.
What happens if the contractor calls and you are not in?
If this happens they should leave you an ‘abortive call’ card. Please fill in the card and send it to us, giving two other days when they can come back to do the repair. Then we can arrange for them to call again when you are in.
