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Customer Services
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"The Customer services team aims to answer 85% of calls and enquiries without referring you to anyone else. We have combined our existing repairs and customer services teams, and are providing our staff with a high level of training."
It's a one-stop-shop for all your enquiries
“Customer services is not just a switchboard. Our staff are trained to deal with a huge range of enquiries.”Dan Wilkinson
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How customer services can help
These are just a few examples of what you can do when you talk to customer services:
- Pay your rent
- Check your account balance
- Report a repair
- Make a leasehold enquiry
- Follow up on a letter we have sent you
- Report antisocial behaviour
- Make a complaint
Specialist Teams
We have a number of teams of specialist staff, who will deal with more complex enquiries and issues. If it is necessary, customer services will refer you to these teams.
Antisocial behaviour
We have a dedicated team which deals with antisocial behaviour. We also provide tenants with support if they need it.
Community housing officers
Our team of housing officers deals with a range of tenancy management issues, together with serious cases of rent arrears. Each housing officer deals with one of eight areas.
Customer services will take details of your enquiry and, if needed, will refer you to a housing officer.
Contact us
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Customer Services |
01206 282514 |
