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Cleaning Specification
This is information about the standard and frequency that you can expect of the communal cleaning in your block. It tells you how to comment about the service and how the service will be monitored. These standards are based on our aim to provide all customers with the best possible service at the most reasonable cost.
What areas and level of service can I expect to receive and how often?
Internal communal areas
- Pick up and dispose of litter
- Sweep all floors and stairs
- Wet mop all floors and stairs using clean, hot water (to include under mats/carpeted areas that are movable) and remove stubborn marks/chewing gum and any other debris
- Vacuum entrance mats and wells and any other carpeted area
- Wipe banister rails and window sills
- Clean glass partitions, glass to communal doors and other internal glass, removing fingerprints and stubborn marks
- Wash walls, communal doors and high level surfaces and remove stubborn marks/chewing gum and any other debris
- Clear all cobwebs, high and low level
- Clean light fittings
- Wash wooden paintwork using clean, hot water
External communal areas
- Pick up and dispose of litter
- Sweep external paths and bin areas
- Wash down external paths and bin areas
At least once a year, we will do a deep clean of the floor of communual areas, including stairs and landings.
Once every 8 weeks, the communal windows will be cleaned.
How can I help?
Please do not leave bags of rubbish outside your front doors or in any other internal or external communal areas prior to collection day.
When will my block be cleaned?
Your block will be cleaned every week. Wherever possible, every effort will be made to clean your block on the same day each week. To find out when your block is cleaned, please telephone free phone 0808 220 1111.
How will the cleaning contract be monitored?
Community Housing Officers and Estate Officers will inspect each block on a regular basis. In addition to this, the residents from many of the blocks have offered voluntary help to monitor the standard of cleaning. These residents are called Quality Assurance Advisors. If you are interested in becoming a Quality Assurance Advisor, please telephone free phone 0808 220 1111.
Comments/Compliments/Complaints and Suggestions
If you have any comments regarding the cleaning service that you receive, we will be pleased to hear from you. Please telephone free phone 0808 220 4444 or write to us at Colchester Borough Homes, PO Box 7888, Colchester CO3 3YB or e-mail us here
Other helpful information
If your household waste is not collected, please telephone 01206 282700.
If you have unwanted items, such as washing machines, freezers, furniture or any large bulky items that you wish to have collected, please call 01206 282700.
