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Compliments & Complaints
Help us to get it right
Colchester Borough Homes aims to provide the best possible service to you, our customer. To do so, we need your help.
Please tell us:
- if you think we have done something particularly well (a compliment)
- if you are dissatisfied with our services or staff (a complaint)
- your suggestions for improving our services (a comment)
Compliments
We log all compliments and pass the details to the relevant line manager or head of service. Your positive feedback is taken into consideration when reviewing services or appraising staff performance. We will send you an acknowledgement of your compliment within five working days.
Complaints
We log all complaints and refer them to the most appropriate officer for investigation. We will send you an acknowledgement of your complaint within one working day. We aim to provide you with a detailed response to your complaint within ten working days. If we need more time to investigate your complaint, we will contact you to let you know.
Comments
We will pass your comments to the most appropriate member of staff for consideration. We will respond to all comments within ten working days.
How to contact us:
You can pass on your compliment, complaint or comment in the following ways:
| By web form: | Click here |
| By email: | cbhcomplaints@colchester.gov.uk |
| By phone: | 01206 282514 |
| By letter: |
Freepost RSST-TJJX-EGAB |
Alternatively, click here to download the form "Communicating your comments, compliments or complaints about our services".
