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Customer Service
Customer Service
Colchester Borough Homes undertook an improvement project in 2006 to enhance the way it delivers services to our customers. We delivered these improvements by:
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Reviewing and changing the organisational structure to deliver a more personalised service based on the needs of our customers.
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Introducing 'Freephone' numbers for our key services following customer feedback.
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Undertaking an Equality and Diversity Improvement Project to ensure we make our services more accessible to all.
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Making our compliments/complaints service more effective and efficient by having a single member of staff co-ordinating the process.
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Introducing new technologies into our Customer Services Team to enhance both the customer experience and to enable us to monitor
customer contact and target resources more effectively. -
Completely rebuilding the CBH website in consultation with tenants and leaseholders to make it more user-friendly and interactive.
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Reviewing our ‘Service Standards and Pledges’ in consultation with our customers as well as introducing a corporate standard for leaflets.
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Consulting our customers on their views about what they expect from a First Class Customer Service.
Service Standards and Pledges
Colchester Borough Homes has a number of 'Service Standards and Pledges'. These can be downloaded here.
We undertook a review of these service standards in late 2006 including a discussion and review at the two housing forums in November 2006.
If you would like to make comment on them then please email us.
